Terms and Conditions

You must create an account to access most Platform features. You agree to:

• Provide truthful and accurate registration information.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at support@wedding-hub.online if you suspect unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account.

The Platform supports two primary account types:

Vendors must complete our onboarding process, including providing accurate business information, service categories, pricing, location, and profile images. Submitted profiles are reviewed by our admin team before appearing on the public directory.

We operate an optional but encouraged vendor verification programme. Verification is performed through automated checks via licensed third-party identity and business verification service providers. These checks may include:

• Identity verification against the Ghana Card (National ID) database via the National Identification Authority (NIA).
• Business registration checks via the Registrar General's Department.

Verification confirms that a vendor’s stated identity and business registration appear authentic at the time of verification. It does not constitute an endorsement of the vendor’s quality, reliability, or suitability for your needs. Wedding Hub is not liable for any acts, omissions, or failures of verified vendors.

We do not store copies of identity documents. Verification is performed by our third-party providers, who process document data under their own privacy and regulatory frameworks. We retain only the verification outcome (approved/rejected), a provider reference ID, and the verification date.

We reserve the right to approve, reject, suspend, or permanently remove any vendor listing at our sole discretion, including but not limited to cases of:

• Providing false or misleading information.
• Failure to honour confirmed bookings.
• Outstanding unpaid commission invoices.
• Breach of these Terms or applicable Ghanaian law.

Couples may send inquiries to vendors through the Platform. Vendors may respond with a booking proposal specifying the service date, price, payment terms, and any deposit requirements. A booking is confirmed only when a couple explicitly accepts a vendor’s proposal through the Platform.

Upon acceptance of a booking proposal, a contract is formed directly between the couple and the vendor. Wedding Hub is not a party to this contract. Any disputes arising from the booking, including cancellations, refunds, or service failures, are to be resolved directly between the couple and vendor.

Users must not use contact information obtained through the Platform to conduct bookings outside the Platform with the intent of avoiding commissions. We reserve the right to suspend accounts where circumvention is suspected.

When a booking is confirmed on the Platform, Wedding Hub charges the vendor a commission based on their plan and status:

Commission is calculated automatically at the time of booking confirmation and invoiced to the vendor via the Platform. Founding vendor status is granted to the first 40 approved vendors on the Platform.

Vendors are required to pay outstanding commission invoices via the Platform’s integrated payment system (Paystack). Failure to pay commissions within a reasonable period may result in account suspension.

The Featured Plan costs GHS 199 per month, billed via Paystack. Benefits include:

• Priority placement in search results.
• Featured badge on your vendor profile.
• Access to full analytics dashboard.
• Reduced commission rate of 5% (vs 8% Standard).

Subscriptions renew automatically each month. You may cancel at any time via your dashboard. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial months.

All payments on the Platform are processed by Paystack, a licensed payment service provider. We do not store payment card information. Paystack’s terms and privacy policy govern payment processing.

The Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform’s reliability, accuracy, or fitness for a particular purpose.

We are not responsible for the actions, conduct, or services of any vendor. We do not guarantee that a vendor will honour a booking, deliver services as described, or meet your expectations. You engage with vendors at your own risk.

To the fullest extent permitted by Ghanaian law, Vurb Digital (trading as Wedding Hub) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, goodwill, data, or business opportunity arising from your use of the Platform.

Our total aggregate liability to you for any claim arising from or related to these Terms shall not exceed the amount, if any, paid by you to us in the twelve months preceding the claim.