Terms and Conditions

You must create an account to access most Platform features. You agree to:

• Provide truthful and accurate registration information.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at support@wedding-hub.online if you suspect unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account.

The Platform supports two primary account types:

Vendors must complete our onboarding process, including providing accurate business information, service categories, pricing, location, and profile images. Submitted profiles are reviewed by our admin team before appearing on the public directory.

We operate an optional but encouraged vendor verification programme. Verification is performed through automated checks via licensed third-party identity and business verification service providers. These checks may include:

• Identity verification against the Ghana Card (National ID) database via the National Identification Authority (NIA).
• Business registration checks via the Registrar General's Department.

Verification confirms that a vendor’s stated identity and business registration appear authentic at the time of verification. It does not constitute an endorsement of the vendor’s quality, reliability, or suitability for your needs. Wedding Hub is not liable for any acts, omissions, or failures of verified vendors.

We do not store copies of identity documents. Verification is performed by our third-party providers, who process document data under their own privacy and regulatory frameworks. We retain only the verification outcome (approved/rejected), a provider reference ID, and the verification date.

We reserve the right to approve, reject, suspend, or permanently remove any vendor listing at our sole discretion, including but not limited to cases of:

• Providing false or misleading information.
• Failure to honour confirmed bookings.
• Breach of these Terms or applicable Ghanaian law.

Couples may send inquiries to vendors through the Platform. Vendors may respond with a booking proposal specifying the service date, price, payment terms, and any deposit requirements. A booking is confirmed only when a couple explicitly accepts a vendor’s proposal through the Platform.

Upon acceptance of a booking proposal, a contract is formed directly between the couple and the vendor. Wedding Hub is not a party to this contract. Any disputes arising from the booking, including cancellations, refunds, or service failures, are to be resolved directly between the couple and vendor.

Because Wedding Hub charges no commission, there is no fee to avoid by taking a booking off the Platform. We do ask that inquiries received through the Platform are answered through it, so that couples have a single record of the conversation and both sides are protected if a dispute arises.

Wedding Hub currently charges vendors nothing. There is no listing fee, no subscription fee, and no commission on bookings — not on inquiries, not on proposals, and not on confirmed bookings. The full amount a vendor agrees with a couple is retained by the vendor.

If we ever introduce a fee, we will give vendors at least 30 days' notice, and it will not apply to bookings already confirmed.

All payments for services are made directly between the couple and the vendor on terms they agree between themselves. Wedding Hub does not collect, hold, process, or remit payments for bookings, and is not responsible for deposits, balances, refunds, or any other sum owed between a couple and a vendor.

Featured placement — priority position in search results and a badge on the vendor profile — is awarded at our editorial discretion based on factors such as profile completeness, verification status, and responsiveness to inquiries. It cannot be purchased, and we may grant or withdraw it at any time.

Featured placement is also limited in number. It is currently reserved for an initial cohort of founding vendors, and while that cohort is full no further placements are available regardless of a vendor’s eligibility. Being approved or verified does not entitle a vendor to Featured placement.

We may introduce fees for some features in the future. If we do, we will give vendors written notice by email before any charge applies, and no vendor will ever be charged without having first agreed to the new terms. Any fee introduced will not apply retroactively to bookings already confirmed.

The Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform’s reliability, accuracy, or fitness for a particular purpose.

We are not responsible for the actions, conduct, or services of any vendor. We do not guarantee that a vendor will honour a booking, deliver services as described, or meet your expectations. You engage with vendors at your own risk.

To the fullest extent permitted by Ghanaian law, Vurb Digital (trading as Wedding Hub) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, goodwill, data, or business opportunity arising from your use of the Platform.

Our total aggregate liability to you for any claim arising from or related to these Terms shall not exceed the amount, if any, paid by you to us in the twelve months preceding the claim.